Dear

We have received your letter acknowledging receipt of
the items we mailed to you and noticing us to cancel
shipment of your order for those items which are back
ordered.

We will be issuing you a refund as soon as we have
completed the necessary paperwork for your account.

We would like to take this opportunity to thank you for
shopping through [name] Our new [specify]
catalog should be arriving at your home shortly, and I
believe you will be pleased by some of the beautiful
choices our buyers have made this season.

Thank you for your patience and understanding and for
providing us with the opportunity to be of service to you.

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