Dear

Thank you for your kind letter regarding your exceptional
treatment by one of our employees. A copy of your letter
has been forwarded to the personnel department and will be
included in the employee’s file.

So seldom is it that a customer takes the time to write a
letter of appreciation, that I feel moved to reward your
initiative.

Please accept the enclosed certificate, which, when
presented, will entitle the bearer to a ten percent
discount on the merchandise being purchased at that time.

This is but a small token of our appreciation of customers
such as you, upon whose satisfaction we have been allowed
to grow and prosper in this highly competitive marketplace.

Again, on behalf of our entire organization, a heart-felt
thank you.

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