To:                    [NAME, ex. Nancy Johnson]

From:                [YOUR NAME]

Date:                [DATE, ex. July 5, 2006]

Subject:            Meeting with [CUSTOMER NAME, ex. Joel Young]

[NAME, ex. Nancy], please accept my sincere apology for missing our meeting with [CUSTOMER NAME, ex. Joel] on [DATE, ex. Wednesday].  As you know, I was unable to attend [STATE REASON, ex. due to an emergency--my son had broken his arm at school on the monkey-bars and I had to rush to the hospital].  However, you can’t understand how happy I am that you were able to attend; I’m sure [CUSTOMER NAME, ex. Joel] was in good hands.

Could you please bring me up to date as to how the meeting went, [CUSTOMER NAME, ex. Joel]’s concerns, if any, and any other matter you deem important?

Thanks again.

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