[DATE, ex. Wednesday, June 11, 2006]

[NAME, COMPANY AND ADDRESS, ex.
Robert Brown
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate  85245]

Dear [NAME, ex. Robert Brown],

By mistake, we shipped your order (#[ORDER NUMBER]) [SHIPMENT TYPE, ex. Overnight] instead of [SHIPMENT TYPE, ex. Express] because we thought time was of key consideration.  Since this is our mistake, [we have credited the difference to your account / we have enclosed a check in the amount of the difference].

Please do not hesitate to call me at XXX-XXXX if there is something I can do for you.

Sincerely,

[YOUR NAME]

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