Reassure Customer That Problem Will Be Redressed
Handling Complaints Letters[DATE, ex. Friday, February 10, 2006]
[NAME & ADDRESS, ex.
Robert Brown
1234 First Street
Suite 567
Anycity, Anystate 85245]
Dear [NAME, ex. Robert Brown],
It has come to my attention that [NATURE OF PROBLEM, ex. our Magnaflux compressor has malfunctioned at your premises]. I would like you to know that I will personally take care of this matter for you.
[STATE WHAT YOU WILL DO, ex. I will immediately arrange for our trucks to pick up the compressor at your convenience and install a replacement.] [MAKE ASSURANCE, ex. I personally assure you that you will have an installed and properly functioning Magnaflux compressor by the end of this week.]
Since your satisfaction is my obligation, I want you to call me at XXX-XXXX if there is anything else I can do for you. Indeed, I want you to keep us in mind for all your future [NEED, ex. industrial compressor needs].
Sincerely,
[YOUR NAME]
Tags: handling complaint
Here is some random sample letters.
- Job Applicant Education Verification Cover Letter
- Commercial Property Broker – Promotional Letter
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- Congratulations to New Business Letter
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- Confirmation of Extension of Payment Date
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- Discreet Letter of Resignation
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- Notice to Cancel Shipment of Back-Ordered Goods
- Recommendations Regarding Repaired Product
- Notice of Rejection of Goods Letter
- Notice of Return of Goods Sold on Approval Letter
- Assignment of Accounts Receivable (With Non-Recourse) Letter
- Negative Response to Job Application(No Openings)
- Congratulations on a Job Well Done
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- Notice of Right of Rescission