Dear

Thank you for your letter of [date] informing us
that the [item] you ordered had not arrived.

We are sorry for the inconvenience this has caused and
have arranged to have another one sent to you today.
In the event that the original order is delivered to
you, please call the toll-free number listed on our
letterhead.

We have notified our shipping agent in an attempt to
discover why this problem occurred. Please accept our
apology and thanks for placing your order with us.

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