Sample Letters

[DATE, ex. Friday, February 10, 2006]

[NAME, COMPANY AND ADDRESS, ex.
Robert Brown
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate  85245]

Dear [NAME, ex. Robert Brown],

Thank you for your call [DATE, ex. today].  I want to assure you that your satisfaction is my prime concern.  Accordingly, please accept my apologies for our delayed shipment.  As I mentioned to you, [STATE REASON, ex. the unexpected large volume of orders this season has resulted in several back orders.]  However, I expect your order to be delivered on [DATE, ex. June 20].

Again, I apologize for the inconvenience this must have caused you.  {OFFER INCENTIVE, ex. As I value your business greatly, please allow me to offer you a 5% discount on your next order.}  Feel free to call me at XXX-XXXX if you have any concerns you wish me to address.

Sincerely,

[YOUR NAME]

Tags: handling complaint

• Request Deferral Of Interest Payment Letter
• Responding To Justified Complaint: Return
• Confirmation of Extension of Payment Date
• Request for Price Quote Letter
• Request for Attendance at Meeting Letter
• Mutual Cancellation of Lease Letter
• Notice of Return of Goods Sold on Approval Letter
• Request for Disclosure on Consumer Credit Investigation Letter
• Commendation and Refusal of Request for Raise Letter
• Notify Customer For A Missed Meeting
• Request for Replacement of Check on Pending Order Letter
• Assignment of Income
• Customer Revival, Auto Mechani
• Business Broker – Promotional Letter
• Announcement of Change of Address for Billing Letter
• Apology to Customer for Accounting Error Letter
• Notice of Credit Limit, Conversion to C.O.D.
• Assignment of Copyright
• Service Business – Promotional Letter
• Romantic Letter To Girlfriend