Responding To Justified Complaint: Missing Instruction Manual/Documents
Handling Complaints Letters[DATE, ex. Friday, February 10, 2006]
[NAME, COMPANY AND ADDRESS, ex.
Robert Brown
XYZ Inc.
1234 First Street
Suite 567
Anycity, Anystate 85245]
Dear [NAME, ex. Robert Brown],
Allow me to apologize for shipping you [PRODUCT(S), ex. our Magnaflux compressor] without including any documentation. I am enclosing the missing documents with this letter.
I am certain you will be pleased with [PRODUCT(S), ex. the compressor]. We appreciate your business and look forward to dealing with you in the future.
Sincerely,
[YOUR NAME]
Tags: handling complaint
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